Reinforcing Human Behavior Simulation via Verbal Feedback

Humans learn social norms and behaviors from verbal feedback (e.g., a parent saying "that was rude" or a friend explaining "here's why that hurt"). Yet, learning from feedback for LLMs has largely focused on domains like code and math, where RL rewards are directly verifiable and condensed into scalar values. As LLMs are increasingly used to simulate human behavior, e.g., standing in for users, patients, students, and other personas, there is a pressing need to make them more human-like, which requires embracing a fundamentally different kind of signal: feedback that is verbal, subjective, and multi-faceted. We present DITTO, a model trained by treating verbal feedback as a first-class signal in reinforcement learning. After each rollout, DITTO receives verbal feedback and generates a feedback-conditioned improved rollout; both outputs are jointly optimized with GRPO, distilling verbal guidance into the base policy without requiring feedback at test time. We also introduce SOUL (Simulation gym Of hUman-Like behavior), a unified benchmark and training data suite spanning 10 tasks across six categories: Theory of Mind, character role play, social skill, learner simulation, user simulation, and persona simulation. DITTO achieves an average 36% improvement over the base model and exceeds GPT-5.4 on 6 of 10 SOUL benchmarks, demonstrating that RL with verbal feedback is a promising direction for training LLMs to simulate human behavior.

Evaluating LLM-Simulated Conversations in Modeling Inconsistent and Uncollaborative Behaviors in Human Social Interaction

Simulating human conversations using large language models (LLMs) has emerged as a scalable methodology for modeling human social interaction. However, simulating human conversations is challenging because they inherently involve inconsistent and uncollaborative behaviors, such as misunderstandings and interruptions. Analysis comparing inconsistent and uncollaborative behaviors in human- and LLM-generated conversations remains limited, although reproducing these behaviors is integral to simulating human-like and complex social interaction. In this work, we introduce CoCoEval, an evaluation framework that analyzes LLM-simulated conversations by detecting 10 types of inconsistent and uncollaborative behaviors at the turn level using an LLM-as-a-Judge. Using CoCoEval, we evaluate GPT-4.1, GPT-5.1, and Claude Opus 4 by comparing the frequencies of detected behaviors in conversations simulated by each model and in human conversations across academic, business, and governmental meetings, as well as debates. Our analysis shows that (1) under vanilla prompting, LLM-simulated conversations exhibit far fewer inconsistent and uncollaborative behaviors than human conversations; (2) prompt engineering does not provide reliable control over these behaviors, as our results show that different prompts lead to their under- or overproduction; and (3) supervised fine-tuning on human conversations can lead LLMs to overproduce a narrow set of behaviors, such as repetition. Our findings highlight the difficulty of simulating human conversations, raising concerns about the use of LLMs as a proxy for human social interaction.

Beyond Output Critique: Self-Correction via Task Distillation

Large language models (LLMs) have shown promising self-correction abilities, where iterative refinement improves the quality of generated responses. However, most existing approaches operate at the level of output critique, patching surface errors while often failing to correct deeper reasoning flaws. We propose SELF-THOUGHT, a framework that introduces an intermediate step of task abstraction before solution refinement. Given an input and an initial response, the model first distills the task into a structured template that captures key variables, constraints, and problem structure. This abstraction then guides solution instantiation, grounding subsequent responses in a clearer understanding of the task and reducing error propagation. Crucially, we show that these abstractions can be transferred across models: templates generated by larger models can serve as structured guides for smaller LLMs, which typically struggle with intrinsic self-correction. By reusing distilled task structures, smaller models achieve more reliable refinements without heavy fine-tuning or reliance on external verifiers. Experiments across diverse reasoning tasks demonstrate that SELF-THOUGHT improves accuracy, robustness, and generalization for both large and small models, offering a scalable path toward more reliable self-correcting language systems.

Group Preference Alignment: Customized LLM Response Generation from In-Situ Conversations

LLMs often fail to meet the specialized needs of distinct user groups due to their one-size-fits-all training paradigm \cite{lucy-etal-2024-one} and there is limited research on what personalization aspects each group expect. To address these limitations, we propose a group-aware personalization framework, Group Preference Alignment (GPA), that identifies context-specific variations in conversational preferences across user groups and then steers LLMs to address those preferences. Our approach consists of two steps: (1) Group-Aware Preference Extraction, where maximally divergent user-group preferences are extracted from real-world conversation logs and distilled into interpretable rubrics, and (2) Tailored Response Generation, which leverages these rubrics through two methods: a) Context-Tuned Inference (GAP-CT), that dynamically adjusts responses via context-dependent prompt instructions, and b) Rubric-Finetuning Inference (GPA-FT), which uses the rubrics to generate contrastive synthetic data for personalization of group-specific models via alignment. Experiments demonstrate that our framework significantly improves alignment of the output with respect to user preferences and outperforms baseline methods, while maintaining robust performance on standard benchmarks.

GenTool: Enhancing Tool Generalization in Language Models through Zero-to-One and Weak-to-Strong Simulation

Large Language Models (LLMs) can enhance their capabilities as AI assistants by integrating external tools, allowing them to access a wider range of information. While recent LLMs are typically fine-tuned with tool usage examples during supervised fine-tuning (SFT), questions remain about their ability to develop robust tool-usage skills and can effectively generalize to unseen queries and tools. In this work, we present GenTool, a novel training framework that prepares LLMs for diverse generalization challenges in tool utilization. Our approach addresses two fundamental dimensions critical for real-world applications: Zero-to-One Generalization, enabling the model to address queries initially lacking a suitable tool by adopting and utilizing one when it becomes available, and Weak-to-Strong Generalization, allowing models to leverage enhanced versions of existing tools to solve queries. To achieve this, we develop synthetic training data simulating these two dimensions of tool usage and introduce a two-stage fine-tuning approach: optimizing tool ranking, then refining tool selection. Through extensive experiments across four generalization scenarios, we demonstrate that our method significantly enhances the tool-usage capabilities of LLMs ranging from 1B to 8B parameters, achieving performance that surpasses GPT-4o. Furthermore, our analysis also provides valuable insights into the challenges LLMs encounter in tool generalization.

WildFeedback: Aligning LLMs With In-situ User Interactions And Feedback

As large language models (LLMs) continue to advance, aligning these models with human preferences has emerged as a critical challenge. Traditional alignment methods, relying on human or LLM annotated datasets, are limited by their resource-intensive nature, inherent subjectivity, and the risk of feedback loops that amplify model biases. To overcome these limitations, we introduce WildFeedback, a novel framework that leverages real-time, in-situ user interactions to create preference datasets that more accurately reflect authentic human values. WildFeedback operates through a three-step process: feedback signal identification, preference data construction, and user-guided evaluation. We applied this framework to a large corpus of user-LLM conversations, resulting in a rich preference dataset that reflects genuine user preferences. This dataset captures the nuances of user preferences by identifying and classifying feedback signals within natural conversations, thereby enabling the construction of more representative and context-sensitive alignment data. Our extensive experiments demonstrate that LLMs fine-tuned on WildFeedback exhibit significantly improved alignment with user preferences, as evidenced by both traditional benchmarks and our proposed user-guided evaluation. By incorporating real-time feedback from actual users, WildFeedback addresses the scalability, subjectivity, and bias challenges that plague existing approaches, marking a significant step toward developing LLMs that are more responsive to the diverse and evolving needs of their users. In summary, WildFeedback offers a robust, scalable solution for aligning LLMs with true human values, setting a new standard for the development and evaluation of user-centric language models.

Interpretable User Satisfaction Estimation for Conversational Systems with Large Language Models

Accurate and interpretable user satisfaction estimation (USE) is critical for understanding, evaluating, and continuously improving conversational systems. Users express their satisfaction or dissatisfaction with diverse conversational patterns in both general-purpose (ChatGPT and Bing Copilot) and task-oriented (customer service chatbot) conversational systems. Existing approaches based on featurized ML models or text embeddings fall short in extracting generalizable patterns and are hard to interpret. In this work, we show that LLMs can extract interpretable signals of user satisfaction from their natural language utterances more effectively than embedding-based approaches. Moreover, an LLM can be tailored for USE via an iterative prompting framework using supervision from labeled examples. The resulting method, Supervised Prompting for User satisfaction Rubrics (SPUR), not only has higher accuracy but is more interpretable as it scores user satisfaction via learned rubrics with a detailed breakdown.

TnT-LLM: Text Mining at Scale with Large Language Models

Transforming unstructured text into structured and meaningful forms, organized by useful category labels, is a fundamental step in text mining for downstream analysis and application. However, most existing methods for producing label taxonomies and building text-based label classifiers still rely heavily on domain expertise and manual curation, making the process expensive and time-consuming. This is particularly challenging when the label space is under-specified and large-scale data annotations are unavailable. In this paper, we address these challenges with Large Language Models (LLMs), whose prompt-based interface facilitates the induction and use of large-scale pseudo labels. We propose TnT-LLM, a two-phase framework that employs LLMs to automate the process of end-to-end label generation and assignment with minimal human effort for any given use-case. In the first phase, we introduce a zero-shot, multi-stage reasoning approach which enables LLMs to produce and refine a label taxonomy iteratively. In the second phase, LLMs are used as data labelers that yield training samples so that lightweight supervised classifiers can be reliably built, deployed, and served at scale. We apply TnT-LLM to the analysis of user intent and conversational domain for Bing Copilot (formerly Bing Chat), an open-domain chat-based search engine. Extensive experiments using both human and automatic evaluation metrics demonstrate that TnT-LLM generates more accurate and relevant label taxonomies when compared against state-of-the-art baselines, and achieves a favorable balance between accuracy and efficiency for classification at scale. We also share our practical experiences and insights on the challenges and opportunities of using LLMs for large-scale text mining in real-world applications.

PEARL: Personalizing Large Language Model Writing Assistants with Generation-Calibrated Retrievers

Powerful large language models have facilitated the development of writing assistants that promise to significantly improve the quality and efficiency of composition and communication. However, a barrier to effective assistance is the lack of personalization in LLM outputs to the author's communication style and specialized knowledge. In this paper, we address this challenge by proposing PEARL, a retrieval-augmented LLM writing assistant personalized with a generation-calibrated retriever. Our retriever is trained to select historic user-authored documents for prompt augmentation, such that they are likely to best personalize LLM generations for a user request. We propose two key novelties for training our retriever: 1) A training data selection method that identifies user requests likely to benefit from personalization and documents that provide that benefit; and 2) A scale-calibrating KL-divergence objective that ensures that our retriever closely tracks the benefit of a document for personalized generation. We demonstrate the effectiveness of PEARL in generating personalized workplace social media posts and Reddit comments. Finally, we showcase the potential of a generation-calibrated retriever to double as a performance predictor and further improve low-quality generations via LLM chaining.

S3-DST: Structured Open-Domain Dialogue Segmentation and State Tracking in the Era of LLMs

The traditional Dialogue State Tracking (DST) problem aims to track user preferences and intents in user-agent conversations. While sufficient for task-oriented dialogue systems supporting narrow domain applications, the advent of Large Language Model (LLM)-based chat systems has introduced many real-world intricacies in open-domain dialogues. These intricacies manifest in the form of increased complexity in contextual interactions, extended dialogue sessions encompassing a diverse array of topics, and more frequent contextual shifts. To handle these intricacies arising from evolving LLM-based chat systems, we propose joint dialogue segmentation and state tracking per segment in open-domain dialogue systems. Assuming a zero-shot setting appropriate to a true open-domain dialogue system, we propose S3-DST, a structured prompting technique that harnesses Pre-Analytical Recollection, a novel grounding mechanism we designed for improving long context tracking. To demonstrate the efficacy of our proposed approach in joint segmentation and state tracking, we evaluate S3-DST on a proprietary anonymized open-domain dialogue dataset, as well as publicly available DST and segmentation datasets. Across all datasets and settings, S3-DST consistently outperforms the state-of-the-art, demonstrating its potency and robustness the next generation of LLM-based chat systems.